Payouts Report
About
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Product designer
Led the design of the Payout Reports feature, providing a unified view of all payout activity. The report includes detailed breakdowns and emphasizes clarity, transparency, and auditability, helping pros easily trace the flow of funds from client payments to deposited payouts.
Problem
Existing reports didn’t provide full visibility into payouts that included multiple payments, leaving pros without a clear way to understand where their money came from or which payments contributed to each payout. This gap led to confusion, reduced trust, and increased support inquiries around financial reporting.
Results
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Rolled out to 100% of users
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Over 2,000 unique report views per month
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~700 monthly views for Standard Transfers
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~80 monthly views for Instant Payouts
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Increase in Instant Payout adoption
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Improved NPS scores following launch
Understanding the problem space
I began by researching how other financial platforms structure and present payout reporting. I reviewed Stripe’s documentation in detail to understand how payout data is organized, since we would be extracting those details directly from Stripe.
Initially, we considered using Stripe’s prebuilt modals, but after evaluating the customization limitations, I consulted with PM and Engineering. Together, we decided to design our own modals using Houzz’s native styling for better scalability and long-term flexibility.
The updates
We rolled out the new Payout Reports experience and shared the updates across cross-functional teams, receiving great feedback on the clarity and usefulness.
I collaborated closely with the Product Operations team to create comprehensive help articles that guided pros through the new page and explained how payouts and payments connect.
What I learned
Quick alignment
Financing solutions
By creating quick design mocks and aligning early with the Documents and Engineering teams, I was able to clarify constraints around reports and Stripe integration.
This early collaboration helped us identify edge cases, make informed trade-offs, and agree to use our in-house modals for greater flexibility.
Through this project, I learned how our reporting infrastructure works and gained valuable insights into financial documentation and how other platforms present payout records.